Customer Support

We're Here to Help

Need some assistance or have a question regarding your photo project?

The Mimeo Photos Support Team is available via chat. For order assistance and other inquiries, please start a chat here

support_agent Help and Support

• How can I add more pages to my photobook?

  Adding pages to your book is simple. Be sure to be in “Edit” mode indicated by the pencil icon at the top right of your screen.
  Click the plus (+) icon in the bottom panel of your project. To do the reverse, click the minus (-) icon to delete a page.
  See our full step-by-step tutorial.
  ‍Note, only entire spreads may be added or removed.

• What is your page limit for a photobook?

  You can print a hardcover or softcover photobook in up to 120 pages. If you need more pages, we suggest creating an accompanying volume in a matching or complementary theme.
  Learn in detail how to duplicate a photo project.

• Can I proof my photo project before ordering?

  Yes, you can preview your project by clicking on the “Eye” button in the designer. Alternatively, you can export your project into a PDF that can be shared with family or friends for feedback.
  Export a PDF of your project with these steps.

• What are your shipping options?

  Domestic Shipping
  For items with final delivery to the United States, we offer the following options:
  ‍Economy (12 - 15 business days): $7.99
  Standard (6 - 8 business days): $13.99
  Expedited (4 - 6 business days): $29.99
  Rush (4 - 5 business days): $42.99
  Shipping to Canada
  
  International Shipping
  For items with final delivery outside of the United States, we offer Standard Shipping to countries in North America, Europe, Asia, and Oceania regions.
  See the full list of shipping options and rates by country.

• Where can I find my order details?

  Once your order is placed we’ll send you a confirmation email containing your order summary and number.
  Use our Order Lookup Tool to view the status of a current order and to see your full order history.

• How do I track a current order?

  You’ll receive a tracking email after the order confirmation email. This email will include the estimated delivery date and a tracking number to view your package status in real-time.
  Tracking numbers activate once the parcel leaves our facility. Allow 24 - 48 hours for the tracking number to return with updated information.
  Please note that certain products require additional production time.

Support Library and FAQs

Get Started

Begin your first photo project using one of our quick guides for web accounts, iOS, or Apple Photos for macOS

Tutorials

Follow along step-by-step for answers to some of our most common asks in our Support Library

Order History and Tracking

Look up a previous photo project order or track a new one that's en route with our Order Look Up Tool

Ideas to Help You Get Started

Browse our the most popular articles within our photo community for ideas on how to personalize your very own photo cards, calendars, book, or any other Mimeo Photos item.